Originally Posted by
WhiteHawk
That kind of crappy treatment isn't Ford, it is the dealership. Locally here, people bag on Rinke Chevrolet in Warren all the time, but they have always come through for me in terms of service, and I always give them high rankings on the surveys they send. I think it gets fed back to them too, because they have done some crazy stuff for me with warranty work, even with the car out of warranty.
The reason I say this is - and to be fair I don't know if Ford is like GM in terms of surveys - but with a GM dealer, if you really want to get their attention, you give them a really bad survey result. At GM, it literally hits the employees financially, and the dealership actually has to answer to the district service manager if they start getting rated poorly. Maybe someone can confirm if it is like this at a Ford dealer? It forces them to respond at least, and someone will probably follow up with you.
-Geoff