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Thread: Car damaged in shipping - option?

  1. #1
    Forum Member ultradriver10000's Avatar
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    Default Car damaged in shipping - option?

    So I snagged a 2003 suburban off a buddy of mine in Houston. The truck is pretty clean, but does have a few minor scratches and dings from being ~20 years old.

    I logged into UShip to get quotes to have it shipped. This company MARVEL AUTO TRANSPORT bids like $900. Mind you I have a picture of the truck and it says its modified (Lift kit and 35" tires). I accept their bid and arrange shipping, they say its going to be like $200 more because the truck is oversized. UGH WTF ok so I pay that too.

    When the truck arrived I noticed what looked like scratches down the passenger side. I told the driver and he said it was just dirty and that I had to sign the release if I wanted to take delivery of the truck. Ok well I definitely don't want him driving around with it more, so I sign it. I take pictures of it and wash it, taking more pictures. I had to leave for Florida the next day and travel all day. I call the company the following day. They say they aren't responsible and that all claims have to be made in 24 hours. Then the lady says I probably scratched it washing the truck. Like are you f-in serious? I have some before pictures where you can see evidence of plant matter stuck in the trim. Then she says "well its an old beat up truck anyways"

    So far I disputed the paypal and my credit card charges. I'm thinking about getting a few quotes to have that side fixed/re-painted and taking it to small claims court, just because the way they've handled this. What are your thoughts?

  2. #2
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    Well 2 things never go with the lowest bidder if they have no feedback or references. Dispute the charges for damage. Make sure you look up reason codes for the dispute. Condition 13.3 Not as Described or Defective Merchandise/Services. That one sounds about right. You should at least get your $1100 back. Good luck. Oh and Uship is a crap shoot btw.

  3. #3
    Forum Member ultradriver10000's Avatar
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    Quote Originally Posted by jspec View Post
    Well 2 things never go with the lowest bidder if they have no feedback or references. Dispute the charges for damage. Make sure you look up reason codes for the dispute. Condition 13.3 Not as Described or Defective Merchandise/Services. That one sounds about right. You should at least get your $1100 back. Good luck. Oh and Uship is a crap shoot btw.
    Yeah I see that now.

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    Last edited by ultradriver10000; 12-01-2020 at 03:20 PM.

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    Club Member 4Gas$'s Avatar
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    Arrow

    First thing, get a signed affidavit from your friend, the person
    who handed it to the shipper.

    Second, get your before shipment photos and after shipment photos
    together.

    Filing in small claims court is really very easy & cheap to do, just make
    sure you're ready to prove your claim (including repair costs from a
    professional garage).

    3 things to keep in mind. The advantage in small claims court normally
    goes to the person filing the claim. When its a individual verses a company,
    the individual gets the advantage.

    So technically, you might have both advantages. Lastly, don't count on this
    happening, but many times a company that won't respond or pay up, does
    after they are served the small claims court papers.

    Never tell someone; "I'm gonna sue you". Just do it.

    I hope you follow through on this. The reward of satisfaction is for those
    who take a little time and well, see it through.

  5. #5
    Club Member 4Gas$'s Avatar
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    Cool

    FYI, the last transport I had done was with this family owned company,
    I was happy with price & service.



    Motor City Hotshot .JPG

  6. #6
    Forum Member ultradriver10000's Avatar
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    Quote Originally Posted by 4Gas$ View Post
    First thing, get a signed affidavit from your friend, the person
    who handed it to the shipper.

    Second, get your before shipment photos and after shipment photos
    together.

    Filing in small claims court is really very easy & cheap to do, just make
    sure you're ready to prove your claim (including repair costs from a
    professional garage).

    3 things to keep in mind. The advantage in small claims court normally
    goes to the person filing the claim. When its a individual verses a company,
    the individual gets the advantage.

    So technically, you might have both advantages. Lastly, don't count on this
    happening, but many times a company that won't respond or pay up, does
    after they are served the small claims court papers.

    Never tell someone; "I'm gonna sue you". Just do it.

    I hope you follow through on this. The reward of satisfaction is for those
    who take a little time and well, see it through.
    Thanks for the information, I am going to 100%. If they were nice about it I would have just hit it with a buffer and take it with a grain of salt.

    This is the day it left Texas freshly washed and waxed.


    htown 3.jpg

    htown.jpg

    htown 2.jpg

    htown 1.jpg

  7. #7
    Club Member 4Gas$'s Avatar
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    Exclamation

    Oh my! I'd bite down on this like a pissed off pitbull!

    While its fresh in your mind, write down the quotes from
    the company, like "its just an old junkie truck".

    It does not matter that you can actually prove what they
    said, but state who said what, when and where and say
    approximately when not certain. You will sound credible.

    Brother I sure hope you the very best with this. That is a
    beautiful truck!

    I hate to say this, but you might check your shipping paperwork
    to see if it states something like; "in the event of any litigation,
    "all claims must be filed in the state of xxx, in xxx county".

    You might even try calling Motor City Hotshot and ask them how
    they would handle such a problem with a shipper.

    Keep us posted on this, I for one truly want to know how this
    works out.

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    I think the chargeback is your best bet since even if you win you might not be able to collect (or it's more work than it's worth). Best of luck with it. I've only had one car shipped, enclosed, and it got dropped off late at night and I had no way to inspect it either but it came out okay in the end.

    Quote Originally Posted by 4Gas$ View Post
    FYI, the last transport I had done was with this family owned company,
    I was happy with price & service.



    Motor City Hotshot .JPG
    I used them for my Galaxie and was happy but in my case it was brokered out. I think she called me three or four time before someone actually picked up the car but they made sure to let me know what was happening.
    -Jerry
    http://garage.twelve22.net/
    85 Monte/83 Monte (Parts)

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    Club Member 4Gas$'s Avatar
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    Quote Originally Posted by ShadowRuleZ View Post
    I think the chargeback is your best bet since even if you win you might not be able to collect (or it's more work than it's worth). Best of luck with it. I've only had one car shipped, enclosed, and it got dropped off late at night and I had no way to inspect it either but it came out okay in the end.

    I used them for my Galaxie and was happy but in my case it was brokered out. I think she called me three or four time before someone actually picked up the car but they made sure to let me know what was happening.
    Same with me, they brokered the deal. but it was still cheaper than
    I think I could get, plus the company I was dealing with, who was the
    one on the hook, was only a short 30 min drive away and not in some
    other state. And yes, she was a very nice lady that kept me informed
    the entire time of the transport.

  10. #10
    Club Member AutoRoc's Avatar
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    Such a long truck with scratches to match! Sorry and goodluck!
    Denny Villemure
    PSSSSSSST!
    Vortec 4200 Turbo IROC-Z on 15psi
    10.85 @ 126mph

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