I want to know your opinion please. I had always been taught that
when it comes to zerk grease fittings, you lube them properly by
pumping grease until you see / hear it pop or ooze out (to know its full).
below is the communications I had with a shop owner. If I’m wrong, I’d like
to apologize to him, otherwise is he wrong?
Me:
On 9-2-2021 you folks installed two tie rod ends, left & right on my 2012 Honda CRV. These are top of the line Moog Problem Solver's with the zerk fittings that had to be installed into the tie rods, which they were. (Workorder #16660)
I paid you to install these two parts (& another $70 for the alignment).
I installed today a set of front brake pads on this CRV. I noticed the nice shiny new tie rods and I noticed that the grease rubber boot was flat, they looked empty.
I had to go buy a tube of grease and sure enough, I had to pump 7 full pumps of grease
lube into each tie rod. Please see the attached photos of the "before & after".
I am greatly disappointed in your company's service. I had already shared a few concerns that I discussed with you when I visited your shop today in person. But when I got home and discovered the lack of lubrication on my newly installed parts, well, that is simply horrible craftsmanship, there is no excuse for this kind of work leaving your shop.
I hope you folks can learn from this. I drove a distance to try your shop, but have lost any trust I had. I will not be returning and I cannot recommend your shop.
Shop Owner:
“Thank you for your information.
However that is not the correct procedure. When you install to much grease it breaks the seal on the boot and can allow dirt and contaminants in to the joint which causes premature wear. Typically we wipe the grease from the zerk as well when possible.”
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